Service Level Agreements – SLA’s
We offer SLAs, scheduled support, consulting, and infrastructure/capacity planning. If required, we are available 24/7. openQRM Enterprise SLA Subscription ensures a defined response time and support hours. You receive direct access to our professional services team by phone, Skype and e-mail.
Support by phone/Skype with a parallel screen-sharing session or remote SSL/SSH access to your openQRM data centre makes support fast and easy for you.
- Defined response time and support hours.
- Direct access to our professional services team by phone, Skype and e-mail.
- Access to the latest bug fixes and security patches.
- Early-bird access before official releases.
- SLA available 24/7.
Please contact us for SLA booking: openQRM Enterprise Contact
- Clients with less complex requirements.
- For well-trained Admins with only rare events.
- Schedule maintenance sessions.
- Migration support.
Please contact us for support scheduling: openQRM Enterprise Contact