SLA & Services
Let our experts assist you with your cloud computing and data centre management projects.
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Service Level Agreements – SLA’s
We offer SLAs, scheduled support, consulting, and infrastructure/capacity planning. If required, we are available 24/7. openQRM Enterprise SLA Subscription ensures a defined response time and support hours. You receive direct access to our professional services team by phone, Skype and e-mail.
Support by phone/Skype with a parallel screen-sharing session or remote SSL/SSH access to your openQRM data centre makes support fast and easy for you.
SLA Features:
- Defined response time and support hours.
- Direct access to our professional services team by phone, Skype and e-mail.
- Access to the latest bug fixes and security patches.
- Early-bird access before official releases.
- SLA available 24/7.
Please contact us for SLA booking: openQRM Enterprise Contact
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Scheduled Support
Scheduled support for openQRM Enterprise is also available for clients without active SLA contracts. Schedule maintenance, migration support, updates, etc. with an affordable rate of 120,00 EUR/ Hour.
Ideal for:
- Clients with less complex requirements.
- For well-trained Admins with only rare events.
- Schedule maintenance sessions.
- Migration support.
Please contact us for support scheduling: openQRM Enterprise Contact
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Fast and Efficient Support
Need help with your next openQRM project? We offer fast and efficient support – directly from the developers. Our experts love solving complex datacentre problems and enjoy teaching you on how to utilise openQRM to get the job done.