Service Level Agreements – SLA’s
We offer SLAs, scheduled support, consulting, and infrastructure/capacity planning. If required, we are available 24/7. openQRM Enterprise SLA Subscription ensures a defined response time and support hours. You receive direct access to our professional services team by phone, Skype and e-mail.
Support by phone/Skype with a parallel screen-sharing session or remote SSL/SSH access to your openQRM data centre makes support fast and easy for you.
SLA Features:
- Defined response time and support hours.
- Direct access to our professional services team by phone, Skype and e-mail.
- Access to the latest bug fixes and security patches.
- Early-bird access before official releases.
- SLA available 24/7.
Please contact us for SLA booking: openQRM Enterprise Contact
Scheduled Support
Scheduled support for openQRM Enterprise is also available for clients without active SLA contracts. Schedule maintenance, migration support, updates, etc. with an affordable rate of 120,00 EUR/ Hour.
Ideal for:
- Clients with less complex requirements.
- For well-trained Admins with only rare events.
- Schedule maintenance sessions.
- Migration support.
Please contact us for support scheduling: openQRM Enterprise Contact
Fast and Efficient Support
Need help with your next openQRM project? We offer fast and efficient support – directly from the developers. Our experts love solving complex datacentre problems and enjoy teaching you on how to utilise openQRM to get the job done.