SLA & Services

Service Level Agreements - SLA's

 

Let our experts assist you with your cloud computing and data centre management projects. You receive access to a full range of professional services.

We offer SLAs, scheduled support, consulting, and infrastructure/ capacity planning. If required, we are even there for our customers 24/7. openQRM Enterprise SLA Subscription ensures a defined response time and support hours to rely on. You receive direct access to our professional services team by phone, Skype, e-mail.

Support by phone/Skype with a parallel screen-sharing session or remote SSL/SSH access to your openQRM data centre makes support fast and easy for you.

 

SLA Features:

  • Defined response time and support hours to rely on.
  • Direct access to our professional services team by phone, Skype, e-mail.
  • Access to the latest bug fixes and security patches.
  • Early-bird access before official releases.
  • SLA available 24/7.

Please contact us for SLA booking: openQRM Enterprise Contact

 

Scheduled Support

Scheduled support for openQRM Enterprise is also available especially for our clients without active SLA contracts. Schedule maintenance, migration support, updates, etc. with an affordable rate of 120,00 EUR/ Hour.

  • Clients with less complex requirements
  • For well-trained Admins with only rare events
  • Schedule maintenance sessions
  • Migration Support

Please contact us for support scheduling: openQRM Enterprise Contact

 

Fast and Efficient Support

Need help with your next openQRM Datacenter or Cloud project? We offer fast and efficient support - directly from the makers. Our experts love solving complex datacenter problems and enjoy transferring knowledge on how to utilize openQRM to get the job done. Receive fast and efficient support - directly from the makers.