SLA & Services

Service Level Agreements - SLA's
Let our experts assist you with your cloud computing and datacenter management projects. You receive access to a full range of professional services. We offer SLAs, scheduled support, consulting and infrastructure/ capacity planning. If needed, we are even there for our customers 24/7.

openQRM Enterprise SLA Subscription ensures a defined response time and support hours to rely on.

You receive direct access to our professional services team by phone, Skype, e-mail.

Support by phone/Skype with parallel screen-sharing session or remote SSL/SSH access to your openQRM datacenter makes support fast and easy for you.

SLA Features:
  • Defined response time and support hours to rely on.
  • Direct access to our professional services team by phone, Skype, e-mail.
  • Access to latest bugfixes and security patches.
  • Early-bird access before official releases.
  • 24/7 SLA available.

Please contact us for SLA booking.

Contact for SLA Booking

Enterprise Service Level Agreement Details
SLA (Includes maintenance, access to latest patches & minor releases)
Support Hrs/ Month
Response time
Coverage Days/ Time
EUR/ Month
6 Month SLA
12 Month SLA (10% discount)
Basic SLA
max 8hrs
Mo-Fr 9:00 -18:00 (UTC/GMT +2 hrs)
480,00 €
2.880,00 €
5.184,00 €
Standard SLA
max 4hrs
Mo-Fr 9:00 -18:00 (UTC/GMT +2 hrs)
960,00 €
5.760,00 €
10.368,00 €
Premium SLA
max 2hrs
1.920,00 €
11.520,00 €
20.736,00 €
Scheduled Support

Especially for our clients without active SLA contracts, scheduled support for openQRM Enterprise Edition is also available. Schedule maintenance, migration support, updates, etc.

with an affordable rate of 120,00 EUR/ Hour.
  • For Clients with less complex needs
  • For well trained Admins with only rare events
  • Schedule maintenance sessions
  • Migration Support

Please contact us for scheduling

Contact for Support Scheduling
Integration into your business processes

We create the necessary interfaces to transparently integrate with your existing business workflows and systems.

Training & Workshops

Book training for your system administrators to more efficiently manage your IT Infrastructure.

Scale up

Find conferences or product presentations. All presentations are easily availbale on our slideshare channel.

On-Site Implementation

If needed, we will send experts to your site to help set up your datacenter and roll out your production environment.

Customization and Branding

We develop custom plugins for additional functionality and create Cloud Portal themes to match your corporate identity.

Update Service

We provide you with the latest updates and help to apply them to your systems in a timely manner.

Fast and efficient support

Need help with your next openQRM Datcenter or Cloud project? We offer fast and efficient support - directly from the makers. Our experts love solving complex datacenter problems and enjoy transfering knowledge on how to utilize openQRM to get the job done. Receive fast and efficient support - directly from the makers.